Refund Policy for Doctorsathi.in Matrimony
1. General Overview
At Doctorsathi.in Matrimony, we strive to offer our users a seamless and satisfactory experience while using our services. Please carefully read our refund policy before making any payments. By subscribing to any of our paid plans or services, you agree to the terms outlined below.
2. Refund Eligibility
Refunds for paid services will be considered under the following conditions:
Subscription Cancellation: If you decide to cancel your subscription within 24 hours of making the payment, you are eligible for a full refund, provided you have not used any of the premium features.
Service Issues: If there is a technical issue or service failure on our platform that prevents you from accessing premium features, you may be eligible for a partial or full refund, depending on the extent of the issue. Refund requests should be submitted within 7 days of the issue occurring.
Misrepresentation: If you feel the service provided is substantially different from what was advertised, please contact our support team within 7 days of purchase for assistance. A full or partial refund may be offered after investigation.
3. Non-Refundable Services
Certain services or charges are non-refundable, including but not limited to:
Service Fees: Any processing or administrative fees associated with your purchase.
Paid Features Already Used: If you have accessed any paid features, such as messaging or profile enhancements, you may not be eligible for a refund.
After 7 Days: Refunds will not be provided for any service after 7 days from the date of purchase.
4. Refund Request Process
To request a refund, follow these steps:
Contact our customer support team at Doctorsathi555@gmail.com, 90503 - 39696, 90530 - 39696 within the eligible period.
Provide details of your request, including the reason for the refund and proof of payment.
Wait for our team to review your case. We will respond within 3 business days.
5. Processing Time
Once your refund request is approved, the refund will be processed to the original payment method within 10-14 business days, depending on your payment provider.
6. Changes to Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page, so please check regularly to stay informed.
7. Contact Us
If you have any questions or concerns regarding our refund policy, feel free to contact our support team at Doctorsathi555@gmail.com, 90503 - 39696, 90530 - 39696
